I wanted to thank you for your program. I learned a lot. I am so familiar with your voice from the videos so when I read your book, it was like you’d read to me your experiences as published. I found it amusing and, consequently, my attention reinforced. The combination of answering the test questions and reading the text along through the program really helped me to conceptualize more difficult topics; for me that was the psychosocial aspects domain. I knew the UR stuff, Insurance coverage and benefits; but the psychosocial aspects threw me for a loop. I’m more black and white, analytical, UR, Compliance minded. Your program really helped me conceptualize our case management duties, responsibilities, and above all, accountabilities. I took this process seriously including your program. Thanks for being a great teacher, case manager, person. I look forward to perhaps one day shaking your hand. You’re a true Godsend.