This presentation has helped me to assess my need to manage well, organize a case load and interview applicants.

Provided excellent information about relevant issues for CM managers.

This presentation was outstanding…the information was clear and the examples provided will guide me as I use them in my facility.

Excellent experience of common scenarios by both presenters and attendees…I also liked the flexibility of the environment allowing the freedom to ask questions…

I think all case management supervisors, managers and even directors should take this course…