NOTE: This course is for review purposes only. Whereas the full version of the course contains 14 modules, this review course only consists of Module 4 in its entirety. An example certificate will be provided upon completion of this Module and its course evaluation; no authentic certificate or CE hours will be given at the completion of this course.
We are passionate about you learning everything you need to know regarding “Best in Class” case management practices, so we offer options to accommodate different personal learning styles. Our Learning Management System is another way for you to access vital information that will increase your knowledge, enhance your skills and expand your career opportunities.
Each option in the Course Content section below represents one of the four Groups in the Professional Case Management online series. Complete each Group in order (I, II, III, and IV). Each Group consists of several Modules (14 in all).
To begin
- In the Course Content section below, please click on the first Group: Professional Case Management I-IV Course | Group I: Modules 1-3
- Beginning with Module 1, work through each Module reviewing all content, video and any course materials (PDFs).
- After successful completion of the Module Test, please progress to the next Module. You must achieve a grade of 75% or higher on each Module test to move to the next Module. Progress of completed Modules will be marked from a grey to a green indicator.
- After completing the Group’s last Module, you’ll be returned to this Course page. Please proceed to the next Group.
- Your progress will be saved automatically and you can return to any Group or Module at any time. Please proceed working through all Groups until the Group IV of the Course has been completed.
After completing Group IV
- Please proceed to the Tests section below to complete the final Course Evaluation to give us insight into your thoughts about the Course.
- You must complete and submit the Course Evaluation before you can access the Course Certificate of Completion.
- Once complete, a Course Certificate of Completion badge will appear on the course on the My Courses page. When clicked, you can then download and print your Course Certificate of Completion.
Module Descriptions
A description of each module is provided in the full version of the course. View Module 4 for example of full version.
When it comes to communicating effectively, case managers must be masters. They need to know what and how to communicate with patients and their families, physicians, other professionals involved in the patient’s case, as well as insurers and plan sponsors. Often, there are ethical considerations, risks to weigh and always the need to communicate clearly and with sensitivity. Learn how to improve your communications across the patient’s continuum of care (i.e., from in-hospital to discharge and after), and become an even better advocate for your patients. In this new edition, two videos are provided: one which demonstrates empathy in communication, and another one which illustrates real patients and their health literacy issues. From these valuable videos, you will understand just how important it is to master these real barriers.
A description of each module is provided in the full version of the course. View Module 4 for example of full version.