Gain clarity on the confusion surrounding role fragmentation, from care coordinator and navigator to discharge planner, and why the case manager title and its status should be protected. View a video illustrating one of the today’s newest care settings, the patient-centered medical home.

Learn the requirements for CCM case manager certification and application details, gain helpful study tips, and view a new video illustrating exam preparation and strategies for exam success.

In learning about the most effective processes, you will gain information on the Social Determinants of Health (SDOH) and their increasing importance when working with patients. View new videos illustrating true care coordination, the value of discharge planning, post discharge follow-up, and transition of care. Observe a group case study and discussion giving you insight into how to best apply the case management process.

Recognizing the importance of communications and strategies to position the case manager’s role for successful outcomes, we’ve added new videos: one demonstrating empathy in communication, and another video illustrating real patients and their health literacy issues. These videos will help you understand the importance of mastering communications barriers.

In this updated module, we’ve taken a light-hearted approach to teach the basics of “health insurance 101” and Workers’ Compensation, and provide resources to assist case managers in understanding and utilizing the many benefits available for patients in both the private and public sectors, and overcoming payer source barriers.

We expanded our content on the many resources available to help patients and families cope with a challenging medical condition and explained the importance of partnering with vital community resources.

Real life case studies are one of the best learning tools and we’ve added four such studies to illustrate how to apply the case management process in your day-to-day practice.

This module will help you understand the importance of removing the silos of medical and behavioral health, the implications of complex behavioral issues, and how to integrate medical and behavioral health for improved outcomes. This updated edition discusses Adverse Childhood Experiences (ACE) and their impact into adult lives, as well as the opioid crisis and the “call to action” for today’s case managers.

Learn how to be proficient in potential risks and legal issues associated with the case manager’s role such as how to avoid becoming a party to a preventable risk. We’ve added a discussion and updated information regarding the Nurse Licensure Compact Legislation and its impact on case managers in multiple states, along with a new video on the use/misuse of social media.

Gain answers to questions such as, are you serving your patients’ best interests? Does your professional code of conduct conflict with our employer’s expectations? New to this edition is a video defining “ethics” and additional content on the ethical issues in case management for which we’ve also provided several informative case studies.

Gain information and insights in how best to care for patients of different ethnicities and cultures. View a compelling video that will forever change the way you view your patients and reawaken your caring heart.

Learn the essentials of benchmarking key criteria, how to stay ahead of the performance curve, and recognize that each practice setting need its own outcomes. A new video will illustrate the importance of patient-reported outcomes, evidence-based guidelines, and the inclusion of patient satisfaction surveys.

Patient adherence to their treatment plans is a major goal of case managers. Many patients require extra motivation, education and monitoring to assure their plan adherence. In this revised edition, discussion and videos illustrate the issues involving polypharmacy from the patient’s perspective, the challenges associated with polypharmacy and medication management, and the pharmacist’s role as a valuable team member.

This module focuses on the importance of having a thorough system for providing case management services encompassing the full scope of the care plan, from initial assessment and goals, to ongoing monitoring. New content will help you recognize the stages of change in your team and provide strategies for managing your case management plan’s implementation.